Privacy Policy
Revised 06/03/2019
PRIVACY POLICY SUMMARY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. Our practices on the information we collect and how we use it is noted in the section below: DETAILED INFORMATION PRACTICES.
Information Sharing
We do not sell your information to third parties. We do not share your information with outside parties or services except to the extent necessary to conduct the activities indicated in this privacy statement. We do not permit outside parties or services to process or use your information for any purposes other than those stated here.
As noted elsewhere on our web site, due to the nature of its business, NovaVision, the parent company of CGM-NV, regularly cooperates with law enforcement agencies. If we suspect you are involved with counterfeiting or making a fraudulent purchase, we may proactively share your information with law enforcement agencies. From time to time, law enforcement agencies request information from us, and we comply when we believe that their access to such information is justified, or when we are compelled to furnish such information.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described in this policy without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.
Your Access to Your Information
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
If you are covered by applicable laws or regulations that grant you the right to request access to any personal information that we may hold, or the right to be forgotten, you may request such actions via the contact information below and we will respond within 30 days. Subject to any exemptions provided by law, if you exercise your right to be forgotten, we will delete your personal data from our systems and provide you with written confirmation of the deletion.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access, making corrections, or deleting any personal data.
Compliance
Our polices and practices are designed and intended to comply with the General Data Protection Regulation passed by the European Union in 2016, which set rules for how companies manage and share personal data.
How to Contact Us
To contact us regarding our privacy policy or for information regarding personal information, please send an email to privacy.query@novavisioninc.com. Our phone number is +1 (419) 354-1427. NovaVision's business hours are from 8:30am to 5:30pm Eastern Daylight Time.
DETAILED INFORMATION PRACTICES
How We Use Information That You Provide
We use the information you provide about yourself and your company to:
- Provide products and services that you purchase or request from us
- Ship orders
- Communicate with you regarding your comments and questions
- Provide customer service
- Send order confirmations, shipping confirmations, order tracking information, invoices, billing statements, and other transactional communications
- Send order follow-up emails
- Send customer satisfaction surveys
In addition to storing information you provide on the internet servers where it is collected, we will store some of this information in our internal sales, customer relationship management, and shipping systems to facilitate order processing, customer service, and follow-up communication.
If you request that we ship an order to someone other than yourself, we use that third party's information only to ship the order and/or to confirm delivery.
We also use information from automated collection sources such as cookies, server logs, security auditing applications, web site analytics applications, and tracking technologies. This information is gathered to aid in the understanding of the ways visitors access and use our web site, which helps us determine web site usage volume and patterns over various time periods. It also enables us to make improvements, to troubleshoot problems, and to identify sources of possible information security threats, fraud, and other unlawful activities. Data from automated sources is retained for limited periods of time ranging from days to several years.
We use information such as public IP address, browser, operating system, and date and time to track usage of our web site and to help us improve our web site. We do not tie this information to individual users, but use it in aggregate form for statistical purposes.
Information That We Collect
Personal information that we collect and possibly store, when you decide to provide it, includes:
- Name
- Company name
- Job title
- Postal address
- Shipping address
- Email address
- User ID
- Phone numbers
- Fax numbers
- Payment information, including credit card numbers or other banking information
- Password
- Order information, including order numbers, PO numbers, and items purchased
Personal information that we collect from automated sources such as cookies, server logs, security auditing applications, and other tracking technologies:
- Your public IP address
- Access times
- Browser type and version
- Operating system and version
- Device information, such as make and model of the device used to access our web site
- Web pages visited
Cookies
Review cookie consent settings HERE
Cookies are small data files stored on your hard drive by your web browser. They facilitate some of the features of our web site.
Users from EU member countries will be presented with an option to consent to the use of cookies, and will be presented with options to decline the use of some cookies. Some aspects of our web site will not work properly without specific cookies, so-called "essential cookies." To avoid essential cookies, users should disable cookies in their web browser. Due to the ever-changing variety of web browsers, we cannot offer instructions here for disabling cookies for all browsers; your browser's built-in help or support features would be a good place to find that information. Following is a list of cookies or other tracking technologies that you may encounter due to your online interactions with NovaVision.
Essential Cookies
Essential cookies are used by our website to serve content and assist in the functioning of our shopping cart. Our web site will not function properly without these cookies. These cookies are not optional.
| Cookie Name(s) | More Information |
|---|---|
| PHPSESSID | To store the logged in user's username and a 128bit encrypted key. This information is required to allow a user to stay logged in to a web sitewithout needing to submit their username and password for each page visited. Without this cookie, a user is unabled to proceed to areas of the web site that require authenticated access. |
| private_content_version | Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. |
| persistent_shopping_cart | Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper. |
| form_key | A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). |
| store | Tracks the specific store view / locale selected by the shopper. |
| login_redirect | Preserves the destination page the customer was navigating to before being directed to log in. |
| mage-messages | Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages, the message is deleted from the cookie after it is shown to the shopper. |
| mage-cache-storage | Local storage of visitor-specific content that enables e-commerce functions. |
| mage-cache-storage-section-invalidation | Forces local storage of specific content sections that should be invalidated. |
| mage-cache-sessid | The value of this cookie triggers the cleanup of local cache storage. |
| product_data_storage | Stores configuration for product data related to Recently Viewed / Compared Products. |
| user_allowed_save_cookie | Indicates if the shopper allows cookies to be saved. |
| mage-translation-storage | Stores translated content when requested by the shopper. |
| mage-translation-file-version | Stores the file version of translated content. |
| section_data_ids | Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. |
| recently_viewed_product | Stores product IDs of recently viewed products for easy navigation. |
| recently_viewed_product_previous | Stores product IDs of recently previously viewed products for easy navigation. |
| recently_compared_product | Stores product IDs of recently compared products. |
| recently_compared_product_previous | Stores product IDs of previously compared products for easy navigation. |
| amcookie_allowed | Stores enabled cookie consent groups for Amasty's Cookie Consent extension. |
Analytics Cookies
These cookies integrate with Google Analytics, and allow NovaVision to monitor site usage trends in order to aid in improving the web site. Web site usage data is transferred to Google, and is made available to us via Google tools for analysis. This data may be used by Google for benchmarking against other web sites. NovaVision does not track individual users in Google Analytics. These cookies are not required for the proper functioning of the web site.
| Cookie Name(s) | More Information |
|---|---|
|
_ga _gat _gid |
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage https://developers.google.com/analytics/devguides/collection/analyticsjs/enhanced-link-attribution |
MailChimp Tracking Pixel
Some of our order follow-up emails are sent via an automated system. We use MailChimp’s Mandrill service to deliver these automated emails. All of these automated emails will be related to a specific order that you placed with NovaVision. They will contain unsubscribe links in case you want to notify us that you do not want to receive them in the future.
If you open an order follow-up email from us, it may contain an invisible single-pixel image called a “beacon” that will allow MailChimp to detect when an email has been opened, or a link in the email has been clicked. MailChimp transfers this open and click information to us so that we can correlate it to existing information in our systems in order to understand whether users are responding to our email communications.