Customer Service

Our official invoice prices are the PUBLISHED PRICES shown on the web page. If there are discrepancies between the PUBLISHED price and the SHOPPING CART price (those shown after clicking the BUY NOW button), the PUBLISHED PRICE prevails. 

Prices shown on the website exclude:

1. Shipping: 
You can provide your shipping account or we can ship on our account and add the shipping costs to the invoice. Shipping costs to USA destinations exclude sales tax. International shipping costs quoted or shown on our shopping cart exclude customs, duties, broker fees, sales tax, VAT, and other import fees.

2. Sales Tax to USA destinations: 
We collect sales tax for all shipments to Ohio. For other US locations, the buyer is responsible for paying the local and state sales tax or use tax. If you are located in Ohio and exempt from sales tax, you must provide information regarding your re-seller certificate or exemption status prior to placing your order.

3. Import Fees: VAT, Sales Tax, Broker Fees, Customs, Duties & Import Fees to International Destinations:
The buyer is solely responsible to pay any additional import charges based on the shipping destination. To assure the buyer understands the total cost of the purchase, we recommend the buyer confirm the specific destination charges prior to placing the order. The designated customs broker will present these charges to the buyer when the products are delivered. If NovaVision ships on our account using FedEx, DHL or another air express carrier, these import fees will be presented as a separate charge to the buyer when the product is delivered. If these fees are not paid by the buyer, NovaVision will add a 10% processing fee and invoice the buyer within 180 days of delivery.